Getting a replacement part for your Indramat motion control system seems like it would be fairly straightforward. You just track down the product number and order a new one, right? That’s the gist of it, but there are a few things that can complicate the process. Replacing your drive, control, or servo motor with anything other than an identical unit results in avoidable downtime and unnecessary expense. Contacting Indramat professionals is the best way to make sure that you get the correct replacement product.
Your type code tells you the whole story
Let’s say that your servo motor stops working. The first thing that you need to do is make sure that the motor is actually defective. Sometimes clearing a fault code is all that it takes to get your system operational again. We offer phone troubleshooting support for Indramat error codes.
Defective motors need to be replaced or repaired. We offer Indramat factory repair services with 24-hour turnaround. However, if you decide to a replacement part for your Indramat system, it’s absolutely critical that you order an identical replacement.
Every part of the type code on your Indramat product communicates important information. There’s no such thing as close enough when it comes to replacing your drive, control, or servo motor; you need to replace your unit with an exact match.
If you replace your Indramat products with anything other than an identical unit, you will face additional downtime and additional costs.
It’s not always up to you
You can only control what happens on your end when ordering a replacement part for your Indramat system. If you order a new servo from a knowledgeable Indramat professional, you can rest assured that you will get the correct product. However, there are lots of third parties selling Indramat products out there, and they don’t always know what they’re dealing with.
Purchasing a replacement Indramat unit from third parties can go wrong for various reasons:
- They don’t list the product correctly
- Typos and miskeys
- Reading the type code incorrectly and pulling the wrong unit from inventory
- A lack of knowledge of Indramat systems means they don’t catch errors
Unlike generic third parties that sell Indramat products, we specialize in Indramat motion control systems. Not only do we sell Indramat drives, controls, and servo motors — we have the largest supply of emergency replacement units in the United States — we also provide Indramat troubleshooting support, preventive maintenance, Indramat repair, installation, and retrofitting.
Call 479-422-0390 for immediate support for any of your Indramat service needs.